Ibotta help center
Tips & Tricks

Seamless support: Get help from the Ibotta Care team

Discover the answers you’re looking for faster than ever with our Ibotta Help Center.

Improved search

Find the articles you need quickly with improved search capabilities. Whether you need to connect a loyalty card or learn whether your state qualifies for certain rebates, the answer is just a click away. Not sure what you’re looking for? Start with one of our larger sections of the help center to find a list of helpful articles relevant to that topic.

Personalized requests

Need to report an issue? You can do so within the app or online.

  • In-App Requests:

    Open the Profile menu and select the “Help” option at the bottom of your screen. Then tap, “Help Center”. From here you can submit a request via the chatbot.

  • Online Requests:

    Visit help.ibotta.com. Then tap “Submit a Request” from the top-right corner.

When beginning a new request, the chatbot will ask specific questions to further understand the nature of your issue. It will also provide you with related articles that may hold the answer you’ve been looking for. When you complete your request an Ibotta team member will be in touch within 48 hours.

Account history

Not sure when you reached out last or what was said? Simply sign in to your account via the Help Center and select the “My Activities” section of the main menu located in the top-righthand corner. Here you will find all of your past requests organized neatly in one place. It will also tell you the status of your request.

Access 24/7

Having trouble receiving our emails? You can now sign in to your account via the Help Center to view all of our replies at any time. Unable to login to your account? Not a problem! You can always contact the Care team by chatting with Carlotta, our Ibotta Care chatbot.

Visit the Ibotta Help Center

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