Using Ibotta: Answers to Common Questions

New to Ibotta? Find answers to common questions and learn how to get started with the Ibotta app and Ibotta browser extension. Then, you’re ready to start earning cash back on the things you buy every day when you shop in-store and online. You’ll be shopping and saving in no time!

Q: Do I need to pay to download the app?

A: Nope, it’s free!

The Ibotta app is free to download on both iOS and Android. Once you’ve downloaded the free app, just create an account, select your favorite stores, and Ibotta will start recommending offers you’re interested in.

Q: Where can I use Ibotta?

A: Ibotta works at hundreds of local and national retailers, both in-store and online.

You can use Ibotta at hundreds of stores, restaurants, and entertainment venues nationwide. Search thousands of item-level offers for groceries and everyday essentials at grocery stores and major retailers like Walmart and Target. You’ll earn cash back whether you’re shopping in-person or online for grocery pickup or delivery. We also partner with some of the most popular mobile apps and online retailers, including Amazon, so you can earn cash back wherever and however you shop.

Q: Does Ibotta only work on in-store offers?

A: No, you can get cash back online, too!

You can use the Ibotta mobile app to shop online anytime from hundreds of participating retailers. Visit the Online shopping and Grocery pickup & delivery sections of the Ibotta mobile app to earn cash back from online retailers like Amazon, eBay, HomeDepot.com, BestBuy.com, Macys.com, Target Online, Walmart Grocery, and more! Or shop online from your computer using the free Ibotta browser extension for Chrome at participating retailer websites like Walmart, Overstock, Lowe’s, Kmart, and more.

Q: Can I earn money referring friends to Ibotta?

A: Yes!

Those who shop together, save together. Ibotta gives you extra cash when you refer friends. Check the Earn More section of the app for current referral opportunities. To refer friends, visit your Account in the app and tap Invite friends to share your unique referral code via email, text, Facebook, and Twitter. You can also make new friends with Ibotta!

Q: Does Ibotta take forever to give you money?

A: No, Ibotta credits your account within 24 hours.

While some of our Online shopping offers have longer pending periods, most offers you redeem will credit your account within 24 hours or less. For example, if you’re shopping at Walmart, simply add offers from your shopping list beforehand, go shopping as usual, and scan the QR code on the bottom of the receipt. You’ll receive a notification once your account is credited!

Q: Does Ibotta give you real money?

A: Yes, and you have lots of options to withdraw your cash.

Once you’ve earned $20 or more with Ibotta, you can withdraw your earnings via PayPal or directly to your bank account. Or, redeem your cash back for gift cards to Amazon.com, Best Buy, DSW, Starbucks, The Home Depot, Walmart, or dozens of other retailers and restaurants. To date, Ibotta Savers have earned more than $250,000,000. That’s some serious cash! And there’s no maximum, so keep on earning!

Q: How often are new Ibotta offers added?

A: All the time!

Ibotta adds hundreds of new offers each week, so be sure to check the app often.

Q: Why is my Online shopping offer pending?

A: Some offers have a waiting period.

While some Online shopping offers credit your account instantly, it can take up to 90 days for some offers to credit. Be sure to check this information in the offer details for clarification.

Q: I’m having trouble with my account, how can I get help?

A: You can always reach out to our Care Team for assistance!

Visit help.ibotta.com and click Submit a request to fill out a support ticket. Our Care Team will be in touch within a few days to help resolve any issues you may be experiencing.

Q: I made a purchase at a participating Online shopping retailer. Why am I not seeing my cash back earnings?

A: Make sure to stay in the Ibotta app.

You’ll need to open the Ibotta app before shopping on another retailer’s app or mobile website. If you leave the retailer’s website without making a purchase and then come back later and complete the transaction, you won’t receive cash back on the purchase. You also won’t receive cash back on items that are already in your online shopping cart prior to opening the Ibotta app, so be sure to empty your shopping cart before using an online shopping offer!